At 911bet, your personal data is handled with full accountability and in complete compliance with Brazil's General Data Protection Law (LGPD — Law No. 13,709/2018). This policy clearly explains what we collect, how we use it, and how you can exercise your rights as a data subject.
The six privacy pillars that guide every platform decision about how your information is handled.
The 911bet is the controller of the personal data collected and processed within the platform available at 911bet.xyz. For the purposes of the General Data Protection Law (LGPD — Law No. 13,709/2018), the controller is the entity that makes decisions about how users' personal data is processed — what to collect, how to use it, how long to retain it, and with whom to share it when necessary.
911bet is a Sports Betting and online entertainment platform designed exclusively for Brazilian users aged 18 and over. All services offered — football betting (Brasileirão Série A, Copa do Brasil, Libertadores), MMA/UFC, crash games, Live Casino, and slots — operate under the same privacy rules described in this policy.
To exercise any right set out in this policy or under the LGPD, contact 911bet by email at suporte@911bet.xyz or via the platform chat, available 24 hours a day in Portuguese.
Data Protection Officer (DPO): 911bet has a designated Data Protection Officer (DPO) responsible for overseeing internal LGPD compliance and handling data subject requests. You can reach the DPO directly at privacidade@911bet.xyz.
The 911bet only collects the personal data strictly necessary to provide its services safely, with quality and legal compliance. The data collected falls into the following categories:
| Category | Data Collected | Collection Moment |
|---|---|---|
| Identification | Full name, CPF, date of birth, gender | Platform registration |
| Contact | Email address, mobile phone number | Platform registration |
| Address | ZIP code, street address, city, state | Registration or KYC verification |
| Documentation | National ID (RG), driver's license (CNH), or passport (image), proof of address | Identity verification (KYC) |
| Financial | Pix key, transaction records, deposit and withdrawal history | Financial transactions |
| Navigation | IP address, device type, operating system, pages visited, session duration | Platform usage (automatic) |
| Behavior | Betting history, markets used, preferred bet types, access frequency | Platform usage (automatic) |
911bet does not collect sensitive data as defined by the LGPD — such as health data, biometrics, political opinions, religious beliefs, or racial origin — except where strictly required by law and with the explicit consent of the data subject.
Financial data such as full credit card numbers are not stored directly on 911bet's own servers. Card transactions are processed by PCI-DSS certified payment gateways, which take responsibility for the secure storage of that information.
The data collected by 911bet are used exclusively for the purposes described below. No data is used for different purposes without new consent or an appropriate legal basis:
911bet does not use your data to serve third-party advertising, build profiles for external advertisers, or for any commercial purpose beyond the direct delivery of its own platform services.
All personal data processing carried out by 911bet has a specific legal basis in accordance with Articles 7 and 11 of the LGPD. The main legal bases used are:
Where the legal basis is consent, the 911bet requests clearly and prominently before any processing takes place. You may withdraw your consent at any time through your account settings panel or by contacting support, without affecting any processing previously carried out under your then-valid consent.
The 911bet does not sell personal data. Sharing occurs only in the cases below, always with appropriate safeguards in place:
Under no circumstances shall 911bet shares data with marketing companies, data brokers, behavioral advertising platforms, or any third party for commercial purposes unrelated to the services directly provided to the user. Any future sharing for purposes other than those described here will be preceded by a notification and, where required by the LGPD, a request for new consent.
The 911bet retains your personal data for as long as necessary to fulfill the purposes described in this policy or as required by law. General retention periods are:
When requesting the deletion of your account or your data, 911bet removes all information that is not required by law to be retained. Data that must be kept due to a legal obligation is stored in a segregated environment, not actively used, and automatically deleted once the applicable legal retention period expires.
The 911bet implements appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, alteration, or improper disclosure. The main security measures in place include:
While 911bet takes all reasonable measures to protect your data, no system is completely immune to incidents. In the event of a security breach that poses a significant risk to your data, you will be notified at your registered email address within a timeframe consistent with LGPD and ANPD requirements.
Your responsibility: Your account security is also your responsibility. Keep your password confidential, never share your login credentials, and contact support immediately if you suspect unauthorized access to your 911bet account.
The 911bet uses cookies and similar technologies to ensure the platform functions correctly, improve the user experience, and, with your consent, analyze browsing behavior in aggregate. The types of cookies used are:
| Type | Purpose | Consent |
|---|---|---|
| Keeping your session active, secure authentication, bet slip functionality, and basic language and currency preferences | Not required — necessary for operation | |
| Analyze how users navigate the platform to identify errors, slow performance, and opportunities for improvement — using anonymized and aggregated data | Required | |
| Remembering preferences such as favorite sports, preferred odds, and account settings to personalize your experience on future visits | Required | |
| Identify fraud attempts, suspicious access, and abnormal behavior to protect your account and the platform's systems | Not required — necessary for security |
You can manage your cookie preferences in the banner shown on your first visit, or at any time through your account privacy settings. Disabling non-essential cookies may affect some personalization features, but will not prevent you from using the core betting and account functions.
911bet does not use third-party cookies to serve external behavioral ads, nor does it share browsing data with programmatic advertising platforms.
The LGPD grants you, as the owner of your personal data, a set of rights that 911bet is committed to honoring. See each right and how to exercise it below:
To exercise any of these rights, contact 911bet's DPO by email at suporte@911bet.xyz or via the platform chat. The response time is up to 15 business days from the date the request is received.
You also have the right to file a complaint with the National Data Protection Authority (ANPD) if you believe your rights as a data subject have been violated and 911bet has not adequately responded to your request.
The 911bet is a platform intended exclusively for users aged 18 and over. We do not intentionally collect personal data from minors. Registration requires confirmation of legal age, and the CPF provided is verified against the Receita Federal database to confirm the holder's age.
If 911bet identifies that data belonging to a minor was inadvertently collected, the account will be closed immediately, all data will be deleted without requiring a formal request, and any deposited balances will be refunded in accordance with the account closure procedure.
If you are a guardian and suspect that a minor has created an account on the platform, please contact support immediately so the matter can be resolved as a top priority. Protecting minors is a responsibility that 911bet takes with complete seriousness.
Some of the technology service providers used by 911bet — such as cloud infrastructure, payment processing, and casino game providers — may be located outside Brazil. When this occurs, international data transfers are carried out with the following safeguards:
911bet does not transfer personal data internationally to countries that do not offer an adequate level of protection without the contractual and technical safeguards necessary to offset regulatory differences.
The 911bet may periodically update this Privacy Policy to reflect changes in Brazilian legislation, platform practices, or the services offered. Any relevant changes will be communicated to users with a minimum advance notice of 7 calendar days before taking effect, through the following channels:
For changes that involve new data processing or a change of purpose requiring your consent, 911bet will explicitly request your agreement before implementing those changes to your account.
A version history of previous iterations of this policy is available upon request from support, so you can compare what changed between versions if needed.
For any question, request, or complaint regarding how your personal data is handled by 911bet, use the official channels below:
The response time for privacy and data subject rights requests is up to 15 business days. In more complex cases, this deadline may be extended by the same period, with notice to the data subject explaining the reason for the extension.
If you are not satisfied with 911bet's response, you have the right to file a complaint directly with the National Data Protection Authority (ANPD), the federal government body responsible for overseeing LGPD compliance in Brazil.
Common user questions about how your data is handled on the platform.
What Brazil's LGPD guarantees you as a 911bet user — explained plainly, without legal jargon.
All requests related to personal data receive a response within 15 business days through the official channel of 911bet. To exercise your rights, request information about how your data is processed, or submit a formal complaint, please contact us via the platform chat or by email at suporte@911bet.xyz.
This policy should be read alongside our Terms and Conditions and with the Responsible Gambling — which together form the complete set of rules governing the use of the 911bet platform.